Cancellations & Rental Returns
High St. Hire do not offer any refunds on incorrect sizing, postage delays, one-off promotional deals, change of mind or cancellations of bookings.
Hire fees are non-refundable. If you wish to cancel or return your hire (within reasonable time and reason) you will be issued with a credit note to be used within 3 months from the rental reserve date. One credit note only can be applied per order. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note.
Once the items(s) has been dispatched from High St. Hire’s premises, your request for cancellation will not be accepted and you will not be entitled to a refund or credit note.
All Apparel which is to be returned because of incorrect sizing or change of mind must be sent back to High St. Hire within twenty-four (24) hours of delivery (unworn with tags still intact). Once High St. Hire has received an unworn, tagged dress back at the warehouse, High St. Hire will issue you with a credit note or exchange equal to the dress rental cost, minus the shipping cost.
For purchased item(s) read our FAQS before completion of the return form.
Our customer care team will be in touch with you shortly on the status of your request.