COVID-19 UPDATE

To our valued High St. Hire community,

We hope you and your loved ones are staying safe, healthy and positive during this challenging time. Throughout the COVID-19 pandemic, High St. Hire has implemented operational changes and are taking additional safety measures to protect our team and our community

OPERATIONS

The High St. Hire Brighton-Le-Sands Boutique is temporarily closed in compliance with the current NSW lockdown regulations.

During this period, the High St. Hire packaging and dispatch team resumes operations and continues to accept and process all online postage orders and Click & Collect orders received through our website.

The packaging and dispatch team continue to communicate closely with Australia Post to remain up to date on COVID postage timeframes and ensure timely dispatch of all orders.

CUSTOMER SUPPORT

The High St. Hire Customer Support team remains highly responsive and contactable during operating hours. For assistance with current orders or general enquiries, please contact Customer Support via info@highsthire.com.au.

WHAT'S NEW

To best accommodate our community through this period, we are now offering additional services:

• Digital styling services
• Postage try on services
• Click & Collect home try on service via our Sydney boutique

To arrange any of these services, please email our Customer Support team via info@highsthire.com.au.

HEALTH AND SAFETY

The safety of our community and our team is of great importance at High St. Hire. We are closely monitoring and adhering to the safety guidelines established by the World Health Organisation (WHO), the Australian Government and the local health authorities.

We have implemented the highest safety and hygiene standards across our operations while fulfilling your orders. These measures include:

• Disinfecting all the surfaces of workstations and common areas on a regular basis
• Positioned hand sanitising stations across our fulfilment operation
• The use of masks and gloves across our fulfilment operation, where required and relevant
• Every garment is cleaned upon its return using strict sanitation procedures

Keep in touch with us:

By Phone: +61 400 862 380

By Email: info@highsthire.com.au

Via Social: Direct Message us on Instagram or Facebook.

On behalf of team HSH, we wish you peace and safety during this period and look forward to welcoming you back into our boutique!

CANCELLATION POLICY 

For all COVID cancellations our Terms & Conditions remain the same.

Hire fees are non-refundable in the event of an order cancellation. If you require an order cancellation, please provide 48 hours notice prior to your rental reserve booking and complete and submit our online Cancellation form.

In the event of a cancellation, you will be eligible for a credit note to be used within 12 months from the date of cancellation. While your credit note is valid for 12 months, you are able to reserve an item(s) up to 6 months away from the date of booking. You are required to reserve your item(s), during the credit validity timeframe.

If you experience any issue in redeeming your credit note, please kindly contact customer support for further assistance via info@highsthire.com.au.

If a COVID-19 lockdown update occurs following dispatch of your order, please fill out our online cancellation form and return your item(s) UNWORN and with security tag(s) intact within 24 hours to be eligible for a credit note (minus the shipping fee and backup dress). Once High St. Hire has received an unworn, tagged item(s) back at the warehouse, High St. Hire will issue you with a credit note, minus the shipping cost and backup dress.

No cancellation fees apply for an order cancellation due to COVID-19 lockdown impacts.