Christmas + New Years Eve Cut-Off Times for Rental Item(s)
With the festive season only around the corner, it's time to add to your cart nice and early to avoid disappointment. For all rentals & sale items sending to metro areas please place your order by:
CBD + METRO REGIONS (except WA and NT): Express Postage 21 December 2023
WA CBD + METRO REGIONS: Express Postage 20 December 2023
NT CBD + METRO REGIONS: Express Postage 14 December 2023
RURAL REGIONS: Express Postage 14 December 2023
Feel free to reach out to our customer care team on email@example.com for further guidance on when to place your order in time for your event.
Delivery Times for Rental Item(s)
We make shipping convenient for you by using Express delivery service Australia wide.
Our Shipping fee is a maximum of $30 which includes the delivery to you, and the return back to us in our reusable satchel bag. Click here to view Australia Posts delivery times based on your location, before booking your item(s) to ensure you will receive your delivery on time.
Please note: We recommend starting your booking period 2 business days before your event to ensure a smooth delivery.
Delivery Times for Purchased Item(s)
We use Australia Post for all domestic and international orders. Please note the following estimated delivery timelines and costs:
We offer international shipping to most countries from Australia. We don’t ship to international armed forces, freight forwarders or international PO Boxes.
Customs & Import Duty Fees
The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please ensure you familiarise yourself with your country's customs charges and levies prior to placing an order.
We strongly recommend 'tracking' be purchased for all returns as we will not be held liable if your item is not received.
Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.
If you have any questions regarding international orders, please contact firstname.lastname@example.org
We reserve the right to cancel or temporarily hold an order in the circumstance that we have sufficient grounds to believe that the order is fraudulent or has fraudulent characteristics. In such instances, we will attempt to make contact to the buyer using the email address and/or number provided at the time of the booking and request that a proof of identity be provided before releasing your order. In the event we are not able to make contact, or the information provided is not satisfactory, High St. Hire have the right to cancel your order without notification.
Track your order
Tracking information will be available via a despatch email notification. Your signature will be requested upon delivery. We dispatch all online orders from our warehouse in Sydney, NSW.
For both Australian and International orders - please click below to track your parcel:
Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched. If you have any questions relating to your delivery, please contact our Customer Care team at email@example.com