FAQs

Getting Started

High St. Hire is an Australian designer apparel hire destination, dedicated to revolutionising the means by which clothing is consumed and embraced. High St. Hire aims to make luxury fashion accessible to all women, by creating a wardrobe that is ever-evolving, economical and more environmentally sustainable. At High St. Hire you can access hundreds of designer dresses in a variety of sizes, for a fraction of their original retail price. Simply reserve your selected designer dress online or in store (coming soon) prior to your event, then return it by your rental return due date. Simple!

See, touch and try our designer garments in store (coming soon) or browse our extensive collection online.

Check availability of your selected item(s) by clicking on our calendar.

Select a 4 or 8-day rental period. Select a time frame beginning 1-2 business days before your event. If you are located in a regional area, we recommend an 8-day booking as it may take longer for postage. Please click here to view Australia Posts delivery times based on your location.

Please note: Any rental item(s) scheduled for delivery on a Monday, must be booked 1-2 business days in advance for e.g. on the Thursday or Friday to guarantee a smooth delivery. If booked Friday this must be before 2pm AEST.

Confirm you have selected the correct style, size and delivery date then select “Reserve Now”. Follow through to the check-out to finalise your order.

We will express post straight to your door ahead of your event, or you may select to pick up/drop off at our Sydney boutique (coming soon).

After your rental period is over, simply return your dress in the prepaid satchel provided and drop it at your nearest Post Office or yellow Express Post Box on the rental return due date by 5pm AEST. If your rental return due date falls on a weekend or public holiday, you may return by post the following business day by 12pm AEST.

No need for dry cleaning, we do all that for you!

We take postage into consideration in both the calendar's booking dates and when preparing the order for dispatch to ensure it is with you on your requested dates.

If the calendar appears white, this means the style in that size is not available for delivery on these dates. If the calendar appears light grey and the rental period desired can be highlighted in black, this means you can select these dates for delivery.

You can make a reservation for 4 or 8 days. Simply select your preferred rental period, selecting a period beginning 1-2 business days before your event. We will deliver your dress to you on the first day of your selected rental period ('Delivery Date') - you then have to post the dress back to us on the last day of your rental period (‘Rental Return Due Date'). If your 'Rental Return Due Date' falls on a Saturday or Sunday, simply drop your dress in the yellow Express Postal Box or nearest Post Office any time on the return date, or on Monday by 12pm AEST. It'll be shipped back to us in the next business day.

If you require your dress for longer than our 4-day or 8-day options, feel free to email info@highsthire.com.au with your required dates and preferred style and we will be more than happy to provide you with a quote for an extended rental, subject to availability of the dress.

If you're unsure about the dress size or fit, or simply want to try another style, you can add to your booking a 'backup dress' for 85% off the rental reserve price. Simply add both styles to your cart, add the discount code BACKUPDRESS to your cart (this will reduce the lower priced item to 85% off) and complete the checkout to place your order.



A few details to keep in mind when selecting your backup dress:

  • Your 'Backup Dress' can be any dress - a different size of the same dress, or a completely different style. It's up to you.
  • Please make sure the 'delivery date' of your Backup Dress is the same as your primary dress.
  • When you add a Backup Dress to your cart, the lower priced dress will be discounted to 85% off.
  • Remove the tag only from the dress you choose to wear for your event. Untagged dresses are considered 'worn' and accrue the full rental price.
  • Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the amount you have already paid for it).
  • We recommend choosing two styles within a similar price range as the difference between two styles does not get refunded if you choose to wear the less expensive item.

The Backup Dress fee is non-refundable. If you wear either the Backup Dress or the full priced option, unfortunately we do not refund the difference in price between the two.

If you wear one dress (either your primary dress or your Backup Dress is returned with tag attached), you will not be refunded.

If you wear either the Backup Dress or the full priced option, we do not refund the difference in price between the two.

If you do not wear either dress (i.e. two dresses are returned with tags attached) You will receive a credit note for the amount paid for both dresses (less postage fees) to be used within 3 months of issue. The fee for the Backup Dress will not be refunded.

For more information on how our Backup Dress option works, click here .

Our prices are updated regularly by our sales team, to ensure our customers continually receive competitive pricing on all their designer rentals. Prices shown on our website for all items are inclusive of GST and exclusive of shipping. Please see individual dresses for rental fees.

We have a thorough inspection and quality control process. All of our dresses are dry-cleaned, pampered and preened after every use, and go through a thorough three step quality control process before being sent out in each order. Our Quality Control team have very high standards to ensure your dress will arrive in excellent condition.

We do our very best to ensure that every dress arrives wrinkle-free. After being steamed and pressed, all dresses are carefully folded and wrapped in postal packaging before being delivered. 

Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. 

If you need further assistance, please feel free to email us at info@highsthire.com.au.

All our designer dresses are either brand new or in near-new condition.

At High St. Hire, we unconditionally guarantee that all our dresses are 100% authentic.

You can book your dress up to 6 months in advance. We recommend you book your order to arrive 1-2 days before your event to avoid any postage delays and to ensure a smooth delivery process. Once your requested delivery date has been confirmed, we will send you a confirmation email. Once you know which item(s) you would like to book, we suggest ordering as soon as possible to avoid them being booked by someone else in the meantime.

See the full list of designers we stock on our Designers page. 


Our collection continues to grow every day, with new styles added each season from Australian and international designers. Our mission is to build an ever-evolving wardrobe with a large selection of designer dresses & accessories sourced from a range of unique and talented designer brands.

We accept Paypal, AfterPay, Visa, MasterCard and American Express.

Delivery

We are more than happy to amend your shipping address any time prior to dispatch.

To do this please contact our customer care team on info@highsthire.com.au one week before your delivery date to amend.

Please outline your name, order number and new delivery address and we will be able to update this on your behalf.

HIGH ST. HIRE

PO BOX 133

BRIGHTON-LE-SANDS

NSW 2216

Yes, we deliver directly to your door anywhere in Australia to both residential and business addresses - in all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth, Darwin – as well as rural areas. 


We ship to all major cities using the Express next day delivery service.

The Express Post Network Covers 80% of Australian business addresses, private addresses and Post Office boxes. 

The Express Post Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas next day delivery service is not guaranteed.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t be covered by the Express Post Next Day Guarantee.

All orders are posted from Sydney. Please click here to view Australia Posts delivery times based on your location, before booking your item(s) to ensure you will receive your delivery on time.

Yes we do! Our parcels can sometimes be a little too big to fit into a PO box, but rest assured the Post Office will hold onto the parcel and you can collect it over the counter.

We have a Sydney boutique location opening soon, which allows our Sydney clientele the flexibility to see, touch and try our designer garments in person. If this location is accessible to you, you may browse our designer collection in store and reserve and collect on the same day for your event. Our friendly team will assist you in store to ensure your rental experience is smooth and simple.

You have 2 options: we can either leave it at the nearest Post Office for you to pick up later, or we can leave it at your door. If you would like us to leave your package at your door, please tick the ‘Authority to Leave’ option at the check-out, and let us know in the 'Delivery Instructions' section in the check-out page.

No - you don't have to. Anyone present at the address at the time of delivery can sign on your behalf.

Yes. After we’ve dispatched your item(s) we’ll send you a confirmation email which will include your tracking number and the estimated delivery date. If you do not have a tracking number, please feel free to contact us to follow up your order.

The fastest shipping method is automatically applied at checkout to ensure your order is with you by your requested date. We charge a flat rate shipping fee of $30 (or free on orders over $200). This fee includes the delivery to you and the return back to us (in a pre-paid satchel).

Alternatively, you may select the option to “Pick Up” and/or “Drop Off” the Item(s) at the High St. Hire store (coming soon) as your preferred delivery and return method. Pick up must be arranged during store operating hours and during your 4 or 8-day rental period ONLY. For boutique “Drop Off”, customers are expected to return the item(s) within opening hours. If the return date falls on a day that the boutique is closed (Sunday and Public Holidays) the next day will be the required return date.

In the rare case that your dress doesn’t arrive within the specified delivery time, please contact our friendly customer care team who will assist you in best resolving the issue.

Ordering and Payment

We recommend you set your delivery date 1-2 days before your event to avoid any last-minute panics and ensure a smooth delivery process. Please note: Any rental item(s) scheduled for delivery on a Monday, must be booked 1-2 business days in advance for e.g. on the Thursday or Friday to guarantee a smooth delivery. If booked Friday this must be before 2pm AEST. Once your dress is reserved, we will send you a confirmation email.

Remember, you can book your dress up to 6 months in advance

Up to 3. If you ordered a garment that hasn’t been returned yet (because the rental period hasn’t finished), you are only able to order 2 additional garments until the original item is returned. We have a limit of two dresses per order.

Orders containing three or more dresses, or of high value will require photo identification for security purposes. Where fraudulent activity is suspected, High St. Hire follows internal verification methods to ensure that the order is valid. If High St. Hire cannot confirm this, the order may be cancelled. If this is the case, the customer will be notified by email.  

If you have any questions regarding this, please don’t hesitate to email info@highsthire.com.au.

Your credit card is charged as soon as we receive your order and confirm the availability of your requested dress. We may also charge your card for late fees if you haven't returned the garment back by the due date. A notification for this charge will be sent to you by SMS or email.

We accept Paypal, AfterPay, Visa, MasterCard and American Express.

Absolutely not! We absorb the credit card processing fees. What you see is what you get, no hidden fees.

Yes, the cost of exchange and returns is at the customer’s expense and must be returned back to High St. Hire with Australia Post as the nominated courier service. You will be required to email info@highsthire.com.au the tracking number so we can keep track of the item(s) arrival. Please note we are not liable if your return is not received at our address.

Return your item(s) to the delivery address below:

HIGH ST. HIRE

PO BOX 133

BRIGHTON-LE-SANDS

NSW 2216

Click to read more about our terms or email info@highsthire.com.au for any further questions.

Gift Cards

High St. Hire offers electronic gift cards, ranging from $50 - $1000. The purchaser will receive their E-gift card via email or physical gift cards are available to purchase in store (coming soon).

High St. Hire gift vouchers expire after 12 months from the date of purchase and can be used in store or online.

You can purchase a gift card online or in store (coming soon). If ordered online, an electronic gift card will be emailed to you. If you do not receive this, please check your spam folder. If ordered in store, our friendly staff will provide you with a physical copy of your gift card. Our customer care team is also happy to assist if needed via email info@highsthire.com.au.

Contact info@highsthire.com.au to check the balance on your gift card.

No, gift vouchers are non-refundable.

Unfortunately, no, unless otherwise noted.

My Account

As a registered member, you can simply sign in to your account. There you can edit your account information, view your order, order status and store credits.

No, you are not required to have an account to rent from High St. Hire. However, without one you won't be able to enjoy these great benefits:

  • Receive exclusive insight on the latest arrivals from top Australian and International designer brands.
  • Faster check-out.
  • Exclusive offers and personalised style recommendations from our stylists.
  • Check your current order status and your order history.

If you don't want to miss out on all of these benefits, simply sign-up today. Membership is free!

Simply go to the Customer Login page and create an account for free.

General

Our Sydney boutique location is coming soon!

While our location is underway, we offer a fit guarantee by providing detailed sizing charts pertaining to each brand in order to ensure you have something perfect to wear for your upcoming event.  

Alternatively, we recommend placing a Rental order using our Back Up Dress system, which means for a small additional fee to you receive a second dress and you can wear whichever one you prefer for your event. This is a great option if you are unsure of sizing or if you are tossing up between two styles.

If the neither dress is the perfect fit or you’re just not happy with both - simply send both dresses back with all tags fully intact within 24 hours, and we’ll either send out a different size/style, invite you to select a different size/style in store or issue you with a store credit note (less shipping costs) to be used within 12 months from date of issue.

If you would like styling advice, click here to book a complimentary styling session with one of our High St. Hire Stylists!

We can confirm that no cancellation fees will be applied when cancelling a booking.

However, High St. Hire do not offer any refunds on incorrect sizing, postage delays, change of mind or cancellations of bookings.

If you wish to cancel an order, a cancellation request must be sent to info@highsthire.com.au as soon as possible.

Hire fees are non-refundable. If you wish to cancel your hire, you will be issued with a credit note to be used within 12 months from the date of cancellation.
Once the items(s) has been dispatched from High St. Hire’s premises, a request for cancellation will not be accepted and you will not be entitled to a refund or credit note.

To unsubscribe from our newsletter, please open any newsletter sent to you by High St. Hire and then scroll to the bottom and click 'Unsubscribe'. 

Yes, we sometimes buy designer items from customers.

Please email info@highsthire.com.au outlining the designer, style, size and purchase price.

If possible, please include a receipt of purchase and images of the style you would like to sell.

From here our team will assess the style and we will be in touch in regards to the next steps.

If a particular dress or designer is not featured in our collection, please contact us and we will review your request. We are continuously searching for the best selection of designer dresses to add to our ever-evolving wardrobe.

We are always looking to partner with like-minded brands and if you would like High St. Hire to represent your brand, please contact info@highsthire.com.au and we will pass your request to our merchandise team. 

If the dress gets lost, stolen or damaged beyond repair, then you will be liable to pay for the replacement of the item.

In assessing the replaceable value, High St. Hire will take into account, the demand of that dress in the market, the availability to purchase that dress in the market, the condition of the dress, and the rental fee that you have already made.
We know that this is a rare and unfortunate event, and rest assured, we’ll work out the best solution for you.

The privacy of your personal information is very important to us. We will not disclose, rent or sell your information to anyone (except with your consent or if the law or our legitimate interests require us to). See our Privacy Policy for more details.

For any media related enquiries, please email info@highsthire.com.au.

If you encounter any difficulties ordering through the website, please contact us.

Purchased Items

BRAND NEW

These pieces are completely brand new, with tags still attached and in perfect condition. Any item described as ‘Brand New’ is refundable within 7 days from when you receive your item(s) for Australian customers and 21 days for international.

Unfortunately, due to health and hygiene regulations you cannot return any shapewear, fashion solutions and/or pierced jewellery.

PRE-LOVED

These pieces are ex-rental item(s) that have only been worn a handful of times and in good condition. Almost brand new, these styles are marked down and considered a sale item, therefore they cannot be returned or exchanged.

FINAL SALE

We wish to extend the lifecycles of our item(s) and enhance the number of wears. For this reason, item(s) heavily discounted have minor signs of wear and are the last of a style and/or size. Final sale item(s) are considered a clearance item and cannot be returned or exchanged.

Click to read more about our Purchased Item(s) policy or email info@highsthire.com.au for any further questions.

DOMESTIC
Free standard shipping for orders over $200 within Australia

Domestic - Standard $8.95 (3-7 business days)

Domestic - Express $15.00 (1-3 business days)

Collection and drop off from our Sydney store (coming soon) is FREE and must be selected at checkout.

INTERNATIONAL
All International orders are shipped with our service partner, DHL. International postage is $35.00 or free for orders over $500 (3-10 business days)

Click to read more about our Delivery & Returns Policy or email info@highsthire.com.au for any further questions.

We are unable to ship internationally for any hired item(s) however purchased item(s) can be shipped internationally with our serviced partner, DHL.

Click to read more about our International Delivery & Returns Policy or email info@highsthire.com.au for any further questions.

Unfortunately, due to health and hygiene regulations you cannot return any shapewear, fashion solutions and/or pierced jewellery.

Please contact our Customer Care team for any sizing suggestions before purchasing at info@highsthire.com.au

We want your High St. Hire jewellery to last forever, click here to find out how to care for them.