FAQs

Getting Started

High St. Hire is an Australian designer apparel hire destination, dedicated to revolutionising the means by which clothing is consumed and embraced. High St. Hire aims to make luxury fashion accessible to all women, by creating a wardrobe that is ever-evolving, economical and more environmentally sustainable. At High St. Hire you can access hundreds of designer dresses in a variety of sizes, for a fraction of their original retail price. Simply reserve your selected designer dress online or in store prior to your event, then return it by your rental return due date. Simple!

See, touch and try our designer garments in store or browse our extensive collection online.

Check availability of your selected item(s) by clicking on our calendar.

Select a 4 or 8-day rental period. We recommend starting your booking period 2 business days before your event to ensure a smooth delivery. If you are located in a regional area, we recommend an 8-day booking as it may take longer for postage. Please click here to view Australia Posts delivery times based on your location.

Please note: Any rental item(s) scheduled for delivery on a Monday, must be booked 2 business days in advance for e.g. on the Thursday to guarantee a smooth delivery. If booked Thursday this must be before 12pm AEST.

Confirm you have selected the correct style, size and delivery date then select “Reserve Now”. Follow through to the check-out to finalise your order.

We will express post straight to your door ahead of your event, or you may select to pick up/drop off at our Sydney boutique.

After your rental period is over, simply return your dress in our reusable satchel provided and lodge behind the counter at your nearest Post Office on the rental return due date by 12pm AEST. If your rental return due date falls on a Sunday or public holiday, you may return the following day at your nearest Post Office by 12pm AEST.

No need for dry cleaning, we do all that for you!

We take postage into consideration in both the calendar's booking dates and when preparing the order for dispatch to ensure it is with you on your requested dates.

If the calendar appears white, this means the style in that size is not available for delivery on these dates. If the calendar appears light grey and the rental period desired can be highlighted in black, this means you can select these dates for delivery.

You can make a reservation for 4 or 8 days. Simply select your preferred rental period, selecting a booking period beginning 2 business days before your event. We will deliver your dress to you on the first day of your selected rental period ('Delivery Date') - you then have to post the dress back to us on the last day of your rental period (‘Rental Return Due Date'). If your 'Rental Return Due Date' falls on a Sunday or Public Holiday, simply lodge your parcel behind the counter at your nearest Post Office the following business day by 12pm AEST.

If you require your dress for longer than our 4-day or 8-day options, feel free to email info@highsthire.com.au with your required dates and preferred style and we will be more than happy to provide you with a quote for an extended rental, subject to availability of the dress.

High St. Hire do not offer refunds on hire fees for incorrect sizing, style issues, postage delays, one-off promotional deals, change of mind or cancellations of bookings.

If you wish to cancel an order, please submit a cancellation request form and a Customer Care representative will get back to you shortly.

You will be issued with a credit note to be used within 12 months from the date of cancellation (minus any shipping fee and backup dress fee, if cancellation occurs after dispatch). Credit notes expire at the end of the 12-month period and cannot be extended or reissued if not redeemed.

To learn more about our Cancellation and Refund Policy click here.

If you're unsure about the dress size or fit, or simply want to try another style, you can add to your booking a 'backup dress' for 80% off the rental reserve price. Simply add both styles to your cart, add the discount code BACKUPDRESS to your cart (this will reduce the lower priced item to 80% off) and complete the checkout to place your order.



A few details to keep in mind when selecting your backup dress:

  • Your 'Backup Dress' can be any dress - a different size of the same dress, or a completely different style. It's up to you.
  • Please make sure the 'delivery date' of your Backup Dress is the same as your primary dress.
  • When you add a Backup Dress to your cart, the lower priced dress will be discounted to 80% off.
  • Remove the tag only from the dress you choose to wear for your event. Untagged dresses are considered 'worn' and accrue the full rental price.
  • Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the amount you have already paid for it).
  • A Backup Dress cannot be returned or exchanged for an alternative Backup Dress. If you experience a size or style issue with either dress and wish to exchange for an alternative style, both styles must be returned, and an exchange may be applied for the primary dress only. Please refer to our cancellation policy for further information on returns.
  • We recommend choosing two styles within a similar price range as the difference between two styles does not get refunded if you choose to wear the less expensive item.

The Backup Dress fee is non-refundable. If you wear either the Backup Dress or the full priced option, unfortunately we do not refund the difference in price between the two.

If you wear one dress (either your primary dress or your Backup Dress is returned with tag attached), you will not be refunded.

If you wear either the Backup Dress or the full priced option, we do not refund the difference in price between the two.

If you do not wear either dress (i.e. two dresses are returned with tags attached) You will receive a credit note for the primary dress (less postage fees) to be used within 12 months. The fee for the Backup Dress will not be refunded or credited.

For more information on how our Backup Dress option works, click here .

Our prices are updated regularly by our sales team, to ensure our customers continually receive competitive pricing on all their designer rentals. Prices shown on our website for all items are inclusive of GST and exclusive of shipping. Please see individual dresses for rental fees.

We have a thorough inspection and quality control process. All of our dresses are dry-cleaned, pampered and preened after every use, and go through a thorough three step quality control process before being sent out in each order. Our Quality Control team have very high standards to ensure your dress will arrive in excellent condition.

We do our very best to ensure that every dress arrives wrinkle-free. After being steamed and pressed, all dresses are carefully folded and wrapped in postal packaging before being delivered. 

Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. 

If you need further assistance, please feel free to email us at info@highsthire.com.au.

All our designer dresses are either brand new or in near-new condition.

At High St. Hire, we unconditionally guarantee that all our dresses are 100% authentic.

You can book your dress up to 6 months in advance. We recommend you book your order to arrive 2 days before your event to avoid any postage delays and to ensure a smooth delivery process. Once your requested delivery date has been confirmed, we will send you a confirmation email. Once you know which item(s) you would like to book, we suggest ordering as soon as possible to avoid them being booked by someone else in the meantime.

See the full list of designers we stock on our Designers page. 


Our collection continues to grow every day, with new styles added each season from Australian and international designers. Our mission is to build an ever-evolving wardrobe with a large selection of designer dresses & accessories sourced from a range of unique and talented designer brands.

Throughout the COVID-19 pandemic, High St. Hire has implemented operational changes and are taking additional safety measures to protect our team and our community.

Click here to read more about our updated operations, customer support, health and safety and cancellation policy.

Delivery

We are more than happy to amend your shipping address any time prior to dispatch.

To do this please contact our Customer Care team on info@highsthire.com.au one week before your delivery date to amend.

Please outline your name, order number and new delivery address and we will be able to update this on your behalf.

HIGH ST. HIRE

PO BOX 133

BRIGHTON-LE-SANDS

NSW 2216

Yes, we deliver directly to your door anywhere in Australia to both residential and business addresses - in all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth, Darwin – as well as rural areas. 


We ship to all major cities using the Express next day delivery service.

The Express Post Network Covers 80% of Australian business addresses, private addresses and Post Office boxes. 

The Express Post Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas next day delivery service is not guaranteed.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t be covered by the Express Post Next Day Guarantee.

All orders are posted from Sydney. Please click here to view Australia Posts delivery times based on your location, before booking your item(s) to ensure you will receive your delivery on time.

Yes we do! Our parcels can sometimes be a little too big to fit into a PO box, but rest assured the Post Office will hold onto the parcel and you can collect it over the counter.

We have a Sydney boutique location to give you the flexibility to see, touch and try our designer garments in person. If this location is accessible to you, you may browse our designer collection in store and reserve and collect on the same day for your event. Our friendly team will assist you in store to ensure your rental experience is smooth and simple.

You have 2 options: we can either leave it at the nearest Post Office for you to pick up later, or we can leave it at your door. If you would like us to leave your package at your door, please tick the ‘Authority to Leave’ option at the check-out, and let us know in the 'Delivery Instructions' section in the check-out page.

No - you don't have to. Anyone present at the address at the time of delivery can sign on your behalf.

Yes. After we’ve dispatched your item(s) we’ll send you a confirmation email which will include your tracking number and the estimated delivery date. If you do not have a tracking number, please feel free to contact us to follow up your order.

The fastest shipping method is automatically applied at checkout to ensure your order is with you by your requested date. We charge a flat rate shipping fee of $30. This fee includes the delivery to you and the return back to us (in our reusable satchel bag).

Alternatively, you may select the option to “Pick Up” and/or “Drop Off” the Item(s) at the High St. Hire store boutique as your preferred delivery and return method. Pick up must be arranged during store operating hours and during your 4 or 8-day rental period ONLY. For boutique “Drop Off”, customers are expected to return the item(s) within opening hours. If the return date falls on a day that the boutique is closed (Sunday and Public Holidays) the next day will be the required return date.

In the rare case that your dress doesn’t arrive within the specified delivery time, please contact our friendly customer care team who will assist you in best resolving the issue.

Not to worry! If you experience a fit or style issue once you receive your rental item, please contact Customer Support at info@highsthire.com.au within 24 hours of receiving your item to arrange a style exchange or credit note (minus shipping and Backup Dress fees). Additional shipping charges will apply if you require postage for an exchange.

You may also visit our Sydney boutique within operating hours to arrange a style exchange before your event.

Please note: you will be eligible for a credit note or style exchange (minus shipping and Backup Dress fees) subject to meeting our returns criteria:

  • You must return your item unworn and with security tag still attached
  • You must lodge your item for return within 24 hours of receipt behind the counter at your local Australia Post office
  • If you require an alternative style/size to be shipped out to you prior to your event, you must provide images of the security tag intact on your item prior to returning and must pay any outstanding shipping fees

    Please read our Cancellations & Refund Policy for more information.

  • Ordering and Payment

    We recommend you set your delivery date 2 days before your event to avoid any last-minute panics and ensure a smooth delivery process. Please note: Any rental item(s) scheduled for delivery on a Monday, we suggest booking 2 business days in advance for e.g. on the Thursday to guarantee a smooth delivery. If booked Thursday this must be before 12pm AEST. Once your dress is reserved, we will send you a confirmation email.

    Remember, you can book your dress up to 6 months in advance

    There is no limit on the number of item(s) you can hire.

    Orders containing three or more dresses, or of high value will require photo identification for security purposes. Where fraudulent activity is suspected, High St. Hire follows internal verification methods to ensure that the order is valid. If High St. Hire cannot confirm this, the order may be cancelled. If this is the case, the customer will be notified by email.

    Please note you cannot hire multiple hire options for the same rental period at the full hire fee, with the intention to wear one dress only and request a credit or return for the unworn item(s). The request for a refund or credit note for the unworn item(s) will not be accepted in this circumstance.

    If you have any questions regarding this, please don’t hesitate to email info@highsthire.com.au.

    Your credit card is charged as soon as we receive your order and confirm the availability of your requested dress. We may also charge your card for late fees if you haven't returned the garment back by the due date. A notification for this charge will be sent to you by SMS or email.

    We accept AfterPay, Visa and MasterCard.

    Absolutely not! We absorb the credit card processing fees. What you see is what you get, no hidden fees.

    Yes, the cost of exchange and returns is at the customer’s expense and must be returned back to High St. Hire with Australia Post as the nominated courier service. You will be required to email info@highsthire.com.au the tracking number so we can keep track of the item(s) arrival. Please note we are not liable if your return is not received at our address.

    Return your item(s) to the delivery address below:

    HIGH ST. HIRE

    PO BOX 133

    BRIGHTON-LE-SANDS

    NSW 2216

    Read more about our return policy in our Terms and Conditions or email info@highsthire.com.au for any further questions.

    There are a few reasons why a promotion code may not be working for your order:

    • The promotion has expired

    • The order does not meet minimum value requirements

    • Our promotion codes are case sensitive. We recommend copying and paste the code directly from the email

    • Only one promotion can be added to each order and store credit cannot be used in conjunction with a code or gift voucher

    If you have any questions, please feel free to email us at info@highsthire.com.au

    .

    Gift Cards

    High St. Hire offers electronic gift cards, ranging from $50 - $1000. The purchaser will receive their E-gift card via email or physical gift cards are available to purchase in store.

    High St. Hire gift vouchers expire after 3 years from the date of purchase and can be used in store or online.

    You can purchase a gift card online or in store. If ordered online, an electronic gift card will be emailed to you. If you do not receive this, please check your spam folder. If ordered in store, our friendly staff will provide you with a physical copy of your gift card. Our customer care team is also happy to assist if needed via email info@highsthire.com.au.

    Contact info@highsthire.com.au to check the balance on your gift card.

    Any item(s) hired or purchased using a gift card cannot be returned for exchange, credit or refund.

    Unfortunately, no, unless otherwise noted.

    My Account

    As a registered member, you can simply sign in to your account. There you can edit your account information, view your order, order status and store credits.

    No, you are not required to have an account to rent from High St. Hire. However, without one you won't be able to enjoy these great benefits:

    • Receive exclusive insight on the latest arrivals from top Australian and International designer brands.
    • Faster check-out.
    • Exclusive offers and personalised style recommendations from our stylists.
    • Check your current order status and your order history.

    If you don't want to miss out on all of these benefits, simply sign-up today. Membership is free!

    Simply go to the Customer Login page and create an account for free.

    General

    Hire fees are non-refundable in the event of a booking cancellation.

    If you wish to cancel an order, you are required to submit our cancellation form at least 7 days in advance of the rental reserve booking date to be eligible for a credit note. You will not be eligible for a credit note or refund if cancellation is advised after this notice period.

    A credit note will be issued within 12 months from the date of cancellation. If the items(s) have already been dispatched from High St. Hire’s premises, a request for cancellation will not be accepted and you will not be entitled to a refund or credit note.

    Click here to read more about our cancellation policy prior to hiring.

    We can confirm that no cancellation fees will be applied when cancelling a booking.

    However, High St. Hire do not offer refunds on hire fees for incorrect sizing, style issues, postage delays, one-off promotional deals, change of mind or cancellations of bookings.

    If you wish to cancel an order, you are required to submit our cancellation form or email info@highsthire.com.au.

    If you wish to cancel your hire, you will be issued with a credit note to be used within 12 months from the date of cancellation.
    Once the items(s) has been dispatched from High St. Hire’s premises, a request for cancellation will not be accepted and you will not be entitled to a refund or credit note.

    Click here to read more about our cancellation policy prior to hiring.

    If you wish to cancel an order, please submit a cancellation form or email info@highsthire.com.au with your full name, order number and event date.

    Credit notes are issued within 3-5 business days of your unworn order being received back at our warehouse and processed by our Returns team. You will receive an email notification with your unique coupon code once the return has been processed and approved.

    If you do not receive the email notification, please check your spam folder. Our Customer Care Team is also happy to assist if needed via email info@highsthire.com.au.

    If the dress gets lost, stolen or damaged beyond repair, then you will be liable to pay for the replacement of the item.

    In assessing the replaceable value, High St. Hire will take into account, the demand of that dress in the market, the availability to purchase that dress in the market, the condition of the dress, and the rental fee that you have already made.
    We know that this is a rare and unfortunate event, and rest assured, we’ll work out the best solution for you.

    Touch, feel and try on a range of 600+ luxury styles at your one stop destination Shop 6/251-269 Bay St, Brighton-Le-Sands, NSW 2216. View our latest operating hours here

    To unsubscribe from our newsletter, please open any newsletter sent to you by High St. Hire and then scroll to the bottom and click 'Unsubscribe'. 

    Yes, we sometimes buy designer items from customers.

    Please email info@highsthire.com.au outlining the designer, style, size and purchase price.

    If possible, please include a receipt of purchase and images of the style you would like to sell.

    From here our team will assess the style and we will be in touch in regards to the next steps.

    If a particular dress or designer is not featured in our collection, please contact us and we will review your request. We are continuously searching for the best selection of designer dresses to add to our ever-evolving wardrobe.

    We are always looking to partner with like-minded brands and if you would like High St. Hire to represent your brand, please contact info@highsthire.com.au and we will pass your request to our merchandise team. 

    The privacy of your personal information is very important to us. We will not disclose, rent or sell your information to anyone (except with your consent or if the law or our legitimate interests require us to). See our Privacy Policy for more details.

    For any media related enquiries, please email info@highsthire.com.au.

    If you encounter any difficulties ordering through the website, please reach out to us on our live chat.

    Our Live Chat operates between 9am - 5pm AEST weekdays.

    Simply click the live chat icon you see in the bottom right-hand corner of the screen and ask a question. From here, you will start chatting with one of our Customer Care representatives who will be able to answer your enquiry shortly.

    If you are contacting us outside of office hours, please email us at info@highsthire.com.au

    Purchased Items

    SALE ITEMS

    We do not accept returns (refund, exchange or credit notes) on clearance sale items under the “Sale” category unless the item is deemed faulty or not as described.

    ONLINE PURCHASE: FULL PRICE ITEMS

    We accept returns (refund, exchange or credit note) on full price retail purchase items (excluding for change of mind), minus the shipping cost. This is under the requirement that the item is returned in its original condition and within 7 days of receiving for Australian customers and 14 days for international.

    STORE PURCHASE: FULL PRICE ITEMS

    We do not offer refunds on full price retail purchase items purchased in store (unless the item is deemed faulty). An exchange or credit note will be offered if the item is returned within 7 days of purchase and in its original condition.

    EXCEPTIONS/NON-RETURNABLE ITEMS

    Due to health and hygiene regulations certain items cannot be returned. Such items include any shapewear, fashion solutions and jewellery.

    Click to read more about our Purchased Item(s) Policy prior to proceeding with your order.

    DOMESTIC

    Domestic - Standard $8.95 (3-7 business days)

    Domestic - Express $15.00 (1-3 business days)

    Collection and drop off from our Sydney store is FREE and must be selected at checkout.

    INTERNATIONAL
    All International orders are shipped with our service partner, Australia Post. International postage is $35.00 (3-10 business days)

    Click to read more about our Shipping Policy or email info@highsthire.com.au for any further questions.

    We are unable to ship internationally for any hired item(s) however purchased item(s) can be shipped internationally with our serviced partner, Australia Post.

    Click to read more about our International Shipping Policy or email info@highsthire.com.au for any further questions.

    Unfortunately, due to health and hygiene regulations you cannot return any shapewear, fashion solutions and/or jewellery.

    Please contact our Customer Care team for any sizing suggestions before purchasing at info@highsthire.com.au

    No. Credit notes issued for a rental item(s) can only be used on another rental item(s), not on any retail sale item(s).

    We want your High St. Hire jewellery to last forever, click here to find out how to care for them.